Delivery Policy of Cicook Vietnam Seasoning 2025

Delivery Policy

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To provide a convenient and efficient shopping experience, Cicook is pleased to share our shipping policy, applicable to all orders placed directly on our website cicook.vn, as follows:

Shipping Fee for Orders Placed on the Website

  • Orders valued at 300,000 VND or more: Free shipping

  • Orders valued at under 300,000 VND: Shipping fee of 19,000 VND (nationwide)

Delivery Time and Locations

Area Estimated Delivery Time
Inner Ho Chi Minh City 1 - 2 days
Outer Ho Chi Minh City 2 - 3 days
Other Provinces 4 - 5 days
 

Delivery Notes:

  • Delivery time for Outer HCMC and other provinces does not include Sundays or public holidays.
  • Please add a note in your order if you need an invoice issued.
  • Kindly ensure you provide complete information, including: Recipient's full name, delivery address, phone number

Order Fulfillment Process

Cicook will deliver your order in its original sealed packaging, ensuring all items are included, such as: The product, user manual, thank-you note, product packaging, external security seal

Upon Receiving the Order, Please:

  1. Open the package and compare the items received with the invoice
  2. Verify that the correct product has been delivered
  3. Check whether the packaging or product has been damaged during shipping

If any of the above issues occur, please contact Cicook’s Customer Service team via hotline: 1900.4408 for assistance.

We are committed to delivering on time, with the right quality, and we always welcome your feedback to improve our service every day. Every order represents your trust – and Cicook truly values that trust!

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