Cicook is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy is designed to explain how we collect, use, store, and protect your personal data when you access and use our services.
1. Information Cicook Collects
We may collect your personal information when you use our services, including but not limited to:
- Personal Information: Name, email address, phone number, shipping address, etc.
- Payment Information: Credit card details, transaction information.
- Service Usage Information: Transaction history, products you have viewed, IP address, cookies, etc.
2. Purpose of Data Collection
We collect your personal data for the following purposes:
- To ensure product/service delivery and customer support.
- To process and complete purchase transactions.
- To improve and personalize our services.
- To send notifications about promotions, new products, and service updates.
- To conduct market analysis and research to enhance product and service quality.
3. Use and Protection of Information
Cicook is committed to using customer personal information safely and only for the purposes stated. Our protection measures include:
- Encryption of payment information.
- Restricting access and securing our systems with advanced security protocols.
4. Sharing Information with Third Parties
We do not share, sell, or transfer your personal information to third parties except in the following cases:
- With your consent.
- To provide services to you (e.g., delivery, payment processing).
- When required by competent governmental authorities in accordance with the law.
5. User Rights
In accordance with Vietnamese law, you have the right to:
- Request confirmation of the personal information we are storing.
- Request correction or deletion of your personal data.
- Opt out of receiving marketing communications from us by unsubscribing.
6. Cookies and Tracking Technologies
We use cookies to enhance user experience and gather information about how you use our services. You can adjust your browser settings to manage cookies at any time.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by Vietnamese law.
8. Changes to the Privacy Policy
We reserve the right to change or update this Privacy Policy at any time. Any changes will be posted on this website, and the updated version will take effect immediately upon publication.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact us at:
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- Email: Love@cicook.vn
- Company Address: 1129 Nguyen Xien Street, Quarter 6, Long Bình Ward, Thu Duc City, Ho Chi Minh City, Vietnam
- Phone Number: 1900.4408